FAQ'S

Ordering & Payment:

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, etc.) and some debit cards. We may also offer additional secure payment options in the future.

Q: How long does it take to process my order?
A: We typically process orders within 3-5 business days (excluding weekends and holidays). You'll receive a notification once your order ships.

Q: What are your shipping costs?
A: Shipping costs vary depending on the weight of your order and your chosen shipping method. These will be clearly displayed at checkout. We may also offer free shipping promotions from time to time!

Products & Selection:

Q: Do you offer sugar-free candy options?
A: While our main focus is on delicious, full-sugar candies, we are exploring sugar-free alternatives and may offer them in the future! Keep an eye out for updates.

Delivery & Returns:

Q: How long will it take to receive my order?
A: Delivery times vary depending on your location and chosen shipping method. Estimated delivery times will be displayed at checkout.

Q: What happens if my candy arrives damaged?
A: We take pride in using secure packaging to prevent damage. However, if your candy does arrive damaged, please contact us immediately at kwlcandyofficial@gmail.com with photos of the damage and your order number. We will be happy to resolve the issue.

Q: Can I return my candy?
A: Due to the perishable nature of our products, we are unable to accept returns on candy.

Company & Contact:

Q: Where can I find more information about KWLCANDY?
A: We encourage you to explore our website! You can also follow us on social media for news, promotions, and fun candy facts!

Q: How can I contact KWLCANDY?
A: We are happy to answer your questions! Reach out to us by email at kwlcandyofficial@gmail.com.